This Privacy Policy explains in full detail what personal information dk365 collects from its registered players and website visitors, how that information is used, who it may be shared with, how it is kept secure, and what rights you have in relation to your own data. dk365 is committed to handling all personal information responsibly and in accordance with applicable data protection standards under the international gaming license framework under which it operates.
Before you read the full policy, here is how dk365 approaches your personal data at every stage of your account lifecycle.
dk365 collects only the data it genuinely needs for specified, legitimate purposes — account operation, KYC compliance, fraud prevention, and regulatory reporting. Nothing more.
256-bit SSL encryption, access controls, encrypted data storage, and regular security audits ensure your personal information is protected at every layer of the dk365 platform.
dk365 does not sell, rent, or auction your personal data to unaffiliated third-party advertisers, data brokers, or marketing companies. Your information is not a product we trade.
Marketing communications from dk365 are only sent to players who have actively opted in. You can withdraw consent at any time through your account settings with immediate effect.
You retain the right to access, correct, port, restrict, and in certain circumstances erase the personal data dk365 holds about you. These rights are detailed in full in Section 10 of this policy.
dk365's data practices are subject to oversight as part of its international gaming license obligations. Compliance is not optional — it is a condition of maintaining our licence to operate.
This Privacy Policy is issued by dk365 (hereinafter "dk365," "we," "us," or "the Company"), the operator of the online gaming platform accessible at https://dk365.bio, operating under an international gaming license regulatory framework.
This Policy applies to all personal data collected or processed by dk365 in connection with your use of the dk365 website, mobile gaming interface, customer support channels, and any other services offered by dk365 under the dk365 brand. It applies to registered account holders as well as unregistered visitors who browse the dk365 website.
This Policy does not cover the data practices of third-party game providers, payment processors, or external services that you may access through the dk365 platform. Those third parties operate under their own privacy policies, which we encourage you to review independently. dk365 takes reasonable steps to partner only with providers whose data practices meet acceptable standards, but we are not responsible for third-party data handling that falls outside our direct control.
dk365 collects personal data from you through multiple channels throughout your interaction with the platform. The categories of data we collect, and the primary source of each, are set out below:
2.1 Registration Data. When you create a dk365 account, we collect your full name, date of birth, Pakistani mobile number, email address (where provided), and the password you create for your account. This information is provided directly by you during the registration process.
2.2 Identity Verification (KYC) Data. To comply with our obligations under the international gaming license and to verify your age and identity, dk365 may request copies of your National Identity Card (CNIC), passport, or driving licence, together with proof of address documentation and payment method ownership evidence. This information is provided directly by you upon dk365's request.
2.3 Financial Transaction Data. dk365 records all deposit and withdrawal transactions associated with your account, including the payment method used (e.g., JazzCash account identifier, EasyPaisa number, bank transfer reference), transaction amounts in PKR, dates and times, and transaction status. This data is generated as a result of your account activity.
2.4 Gaming Activity Data. dk365 automatically records your gaming behaviour on the platform, including games played, wagers placed, session durations, outcomes, and responsible gaming limit settings. This data is generated automatically as a by-product of your use of the dk365 gaming services.
2.5 Device & Technical Data. When you access dk365, our systems automatically collect your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and session activity timestamps. This data is collected automatically by our web infrastructure.
2.6 Communications Data. If you contact dk365 support via live chat or submit a support ticket, the content of those communications — including any personal information you provide within them — is recorded and retained.
dk365 processes your personal data for the following specific purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and securing your dk365 account; processing logins; managing account settings and preferences. |
| KYC Compliance | Verifying your identity and age as required by the dk365 international gaming license; preventing underage access. |
| Payment Processing | Processing PKR deposits and withdrawals via JazzCash, EasyPaisa, bank transfer, and other available methods. |
| Fraud Prevention | Detecting and preventing fraudulent activity, money laundering, collusion, and other prohibited conduct. |
| Responsible Gaming | Monitoring gaming behaviour to identify potential problem gambling patterns; enforcing player-set limits; administering self-exclusion. |
| Customer Support | Responding to your queries, resolving complaints, and providing ongoing account assistance. |
| Platform Improvement | Analysing aggregated usage data to improve the performance, content, and user experience of the dk365 platform. |
| Marketing (with consent) | Sending promotional offers, bonus announcements, and platform updates where you have provided explicit consent. |
| Legal & Regulatory | Meeting reporting and record-keeping obligations under the international gaming license; responding to lawful authority requests. |
dk365 processes personal data only where it has a valid legal basis to do so. The applicable legal bases for the main processing activities described in this Policy are:
Where dk365 relies on legitimate interests as the legal basis, we carry out a balancing assessment to ensure that our interests do not unfairly override your data protection rights. You have the right to object to processing based on legitimate interests at any time — see Section 10 for how to exercise this right.
The dk365 website uses cookies and similar tracking technologies to provide a functional, secure, and personalised experience. Cookies are small text files stored on your device by your browser when you visit the dk365 platform.
5.1 Essential Cookies. These cookies are strictly necessary for the dk365 platform to function. They maintain your login session, remember your security settings, and enable core features such as the cashier and game lobby. Essential cookies cannot be disabled without materially impairing your ability to use dk365.
5.2 Analytics Cookies. These cookies collect aggregated, anonymised data about how visitors use the dk365 website — which pages are visited most frequently, how long sessions last, and where visitors arrive from. This information helps dk365 improve the platform. Analytics cookies do not identify you personally.
5.3 Preference Cookies. These cookies remember your platform settings and preferences — such as game lobby sorting preferences and notification settings — so that you do not need to reset them on every visit.
5.4 Security Cookies. dk365 uses session-level security cookies to authenticate users, prevent session hijacking, and protect your account from unauthorized access attempts.
You can manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from accessing dk365, but may affect the quality of your experience. For essential cookies, which are necessary for security and basic functionality, disabling them through the browser may prevent proper use of the platform.
dk365 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly for the purposes described in this Policy:
As an internationally licensed gaming operator, dk365 may process or store some of your personal data in jurisdictions outside Pakistan. Where this occurs, dk365 takes appropriate safeguards to ensure that your data receives a level of protection consistent with this Privacy Policy and applicable data protection standards.
These safeguards may include: contractual obligations on the recipient (including standard data protection clauses); technical security measures equivalent to those applied within Pakistan; and restriction of access to your data to personnel who require it for the specific processing purpose.
Where dk365 engages third-party processors outside Pakistan, we conduct due diligence to confirm that they maintain appropriate data protection standards before sharing any personal data with them. A list of the jurisdictions in which dk365 processes data is available upon written request.
dk365 retains personal data for no longer than is necessary for the purposes for which it was collected, taking into account our legal and regulatory obligations. The principal retention periods applicable to different categories of data are:
At the end of the applicable retention period, dk365 securely destroys or anonymises personal data in accordance with our internal data deletion procedures. Anonymised or aggregated data may be retained indefinitely for statistical and analytical purposes, as it can no longer be linked to an identifiable individual.
dk365 implements a layered approach to information security, combining technical, administrative, and physical measures to protect personal data against unauthorised access, disclosure, alteration, and destruction. Our core security measures include:
In the event of a personal data breach that poses a risk to your rights and interests, dk365 will notify you and, where applicable, the relevant regulatory authority without undue delay, providing details of the breach, its likely consequences, and the measures taken or proposed to address it.
As an individual whose personal data is processed by dk365, you have the following rights in relation to your information. To exercise any of these rights, contact the dk365 support team (see Section 15):
You have the right to request a copy of all personal data dk365 holds about you. We will respond within 30 days of receiving a verified request. The first copy is provided free of charge; subsequent requests within the same 12-month period may attract a reasonable administrative fee.
If any personal data dk365 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update most account information directly through your dk365 account settings; for corrections to KYC data, contact the support team directly.
You may request the deletion of your personal data in certain circumstances — for example, where it is no longer necessary for the purpose for which it was collected. This right is subject to limitations where dk365 is legally required to retain data (e.g., KYC and financial records under gaming licence obligations).
You may request that dk365 restrict processing of your personal data in certain circumstances — for example, while a rectification request is under review, or where you have objected to processing based on legitimate interests and the objection is being assessed.
Where processing is based on your consent or on contractual necessity, you have the right to receive a structured, commonly used, machine-readable copy of the personal data you have provided to dk365, so that you may transfer it to another service provider where technically feasible.
You may object at any time to processing of your personal data based on dk365's legitimate interests. dk365 will cease the processing unless we can demonstrate compelling legitimate grounds for the processing that override your rights, or where processing is necessary for legal claims.
The dk365 platform is strictly prohibited to individuals under the age of 21. dk365 does not knowingly collect, solicit, or process personal data from any person under 21 years of age. Mandatory age verification is a condition of account access, and any account found to belong to an individual under 21 will be immediately suspended and all associated data will be handled in accordance with our legal obligations.
If dk365 becomes aware that it has inadvertently collected personal data from a person under 21, that data will be deleted without undue delay, and any deposits made by the underage account holder will be returned in accordance with applicable regulations.
Parents and guardians who believe that a minor may have registered a dk365 account should contact the dk365 support team immediately with relevant details so that the account can be identified and suspended as quickly as possible.
dk365 may send you promotional communications about bonus offers, new game releases, PSL cricket betting promotions, and platform updates by SMS to your registered Pakistani mobile number, or by email where you have provided one, but only where you have provided clear, affirmative consent to receive such communications.
You may withdraw your consent to receive marketing communications at any time by:
Withdrawal of consent to marketing will take effect within 48 hours of your request. Please note that withdrawal of marketing consent does not affect transactional communications — dk365 may still send you account-related messages such as deposit confirmations, withdrawal notifications, and security alerts, as these are necessary for the operation of your account.
dk365 considers responsible gaming monitoring to be a core data processing activity carried out in the interests of our players and in fulfilment of our international gaming licence obligations. The gaming activity data dk365 collects is used, among other purposes, to identify players who may be exhibiting signs of problem gambling — such as significantly increased session frequency, deposit escalation, or breach of self-set limits.
Where dk365's responsible gaming monitoring systems identify a potential concern, a member of the dk365 responsible gaming team may access the relevant account data and make proactive contact with the player to offer support, provide information about available self-help tools, or in serious cases, take protective action such as temporary account restriction. This processing is carried out on the basis of both our legitimate interests and our legal obligations under the gaming licence.
Data generated through your responsible gaming settings — including deposit limits, loss limits, session time limits, and self-exclusion status — is retained for the full regulatory retention period even if your account is subsequently closed, to ensure that self-exclusion commitments are honoured if you attempt to re-register in the future.
dk365 strictly enforces a 21+ age policy as the foundation of its responsible gaming programme. All data associated with age verification is treated with the highest level of confidentiality and is not used for any purpose other than age compliance and identity verification.
dk365 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or regulatory requirements. The most current version of this Policy is always available on the dk365 website at /privacy-policy, with the effective date clearly indicated at the top of the document.
Where an amendment is material — meaning it significantly changes how we collect, use, or share your personal data — dk365 will notify registered players via SMS to the registered mobile number and, where applicable, via in-platform notification, at least fourteen days before the change takes effect.
Your continued use of the dk365 platform after the effective date of any amendment constitutes your acceptance of the updated Policy. If you do not agree with the amended Policy, you may close your account before the effective date by contacting the dk365 support team.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights as set out in Section 10, or have a concern about how dk365 has handled your personal data, please contact us using the following details:
dk365 aims to acknowledge all data-related enquiries within 48 hours and to provide a substantive response within 30 days. Where a request is complex or requires additional verification, we may extend this period by up to a further 30 days and will inform you of the extension within the initial 30-day window.
If you are not satisfied with the way dk365 has handled your data privacy concern, you have the right to lodge a complaint with the relevant regulatory authority or the data protection oversight body associated with dk365's international gaming licence jurisdiction. Details of the appropriate authority will be provided upon request.
A licensed, transparent platform that protects your personal data as rigorously as it protects your PKR balance. Live casino, cricket betting, slots — all under a secure, privacy-respecting framework.
21+ Only. Gambling can be addictive. Please set responsible gaming limits on your dk365 account before you begin each session.